Make your event a success with NEO in 5 steps

No operator is needed: everything is done from your customer centre. Allow 10 minutes the day before.

Download as PDFOther languages : Français · Español
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Step 1 · Create the room

In your customer centre, open “Nouvelle conférence” (new conference). Enter a name, the date, the start time and the end time: they are used for the calendar file (.ics) and the automatic reminder e-mails.

Time is deducted while the meeting is open: if you do not pause it, it keeps using your balance.

The customer centre is shown in French; the room (speaker and listeners) follows the chosen language.

Customer centre · New conference
Customer centre · New conference
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Step 2 · Choose the languages

Tick the languages your participants want to read and listen in, enter the expected number of participants, then click “Créer la salle” (create the room). Your balance is shown as conference time for the ticked languages.

You can also choose the room code yourself (optional).
Languages, participants and balance
Languages, participants and balance
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Step 3 · Share the link and the QR code

The room you created gives you the link, a speaker code and a listener code, each with its own QR code to print or project. Give the link and the listener code to your audience; keep the speaker code for your speakers. Listeners pick their language when they open the link (or scan the QR code).

You also receive an e-mail with the link, the codes and the QR codes the day before the event, and a reminder one hour before.
The room created: link, codes and QR codes
The room created: link, codes and QR codes
What a listener sees (phone)
What a listener sees (phone)
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Step 4 · Test the room

At least one hour before, open the link with the speaker code. Click TEST to check your microphone and sound (nobody else hears you), then, in ⚙ Settings, click “Test the whole room”: a test voice speaks in every language for about 3 minutes and you can see whether text and voice arrive.

The test is neither recorded nor billed. During the test nobody else can take the floor.
Settings menu: “Test the whole room”
Settings menu: “Test the whole room”
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Step 5 · During the event

Speaker: choose the language you speak, click the microphone to take the floor, speak normally, then click again to give the floor back. One speaker at a time. Listeners: the translated text appears and the voice plays in the chosen language; they can turn the text or the audio off at any time.

At the end, open “Mes salles” (my rooms) and click “Mettre en pause” (pause) or “Terminer” (end): time stops being deducted.
Speaker: the microphone is open
Speaker: the microphone is open
Listener: the translated text arrives
Listener: the translated text arrives

Microphone tips

  • A wired or USB headset is the best choice; avoid a laptop’s built-in microphone in a noisy room.
  • Keep the microphone 10–15 cm from your mouth and speak at a normal volume, without covering your mouth.
  • No loudspeaker next to the microphone (echo): use headphones or mute the output.
  • Close other applications that use the microphone (video calls, recorders).
  • Allow the microphone in the browser when it asks; Chrome or Edge are recommended.
  • Use a wired connection if you can; otherwise stay close to the Wi-Fi access point.

Need help?

In the room, the “Un problème ? Ouvrir un ticket” (open a ticket) button and the assistant Mila are always available.